MODUR1 INDUSTRIES
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    Refund policy

    Refund & Exchange Policy

    Thank you for shopping with MODUR1 INDUSTRIES. Please review our policy regarding returns and exchanges carefully prior to making a purchase.

    1. Final Sale Policy

    All sales are final. Because we specialize in vehicle components and specialized parts, we do not accept returns or offer refunds for buyers' remorse, incorrect ordering, or changing your mind. Please ensure you verify compatibility, part numbers, and fitment before finalizing your purchase.

    2. Defective or Damaged Items (Returns)

    We only accept returns and issue refunds for items that are verified to be defective from the manufacturer or damaged during transit.

    • Timeframe: You must notify us of a defect or shipping damage within [Insert number, e.g., 14] days of receiving your delivery.

    • Condition: To be eligible for a return, the item must be unused, uninstalled, and in the same condition that you received it, including its original packaging. Parts that show signs of installation or modification cannot be returned.

    • How to Start a Return: Please email our support team at [Your Support Email] with your order number, a description of the defect, and clear photos or videos documenting the issue.

    3. Exchanges Only

    If you ordered the wrong size, color, or specification, we do not issue refunds, but we do accommodate exchanges only, subject to the following rules:

    • Timeframe: Exchange requests must be submitted within [Insert number, e.g., 30] days of the delivery date.

    • Eligibility: The item must be completely uninstalled, unused, and in its original, undamaged packaging.

    • Shipping Costs: Customers are responsible for all shipping costs associated with returning the original item to us and shipping the new exchanged item back to you.

    4. Process & Inspections

    Once your returned or exchanged item is received at our facility, it will be inspected by our team. We reserve the right to refuse a return or exchange if the item shows signs of installation, misuse, or is missing its original packaging.

    If approved for a defect, your refund will be processed back to your original method of payment. If approved for an exchange, we will send you an invoice for any price differences and shipping fees before sending out the replacement.